Terms & Conditions

Welcome to Amistia. These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing our website or making a purchase, you agree to be bound by these terms. Please read them carefully before using our site or placing an order.

1. General Terms

  • By using our website, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian.

  • These Terms and Conditions apply to all visitors, users, and customers of Amistia.

  • We reserve the right to modify or update these terms at any time without prior notice. Changes will be effective immediately upon posting on the website.

2. Products and Availability

  • All products listed on our website are subject to availability. We make every effort to display accurate stock information, but availability is not guaranteed.

  • Product descriptions, pricing, and images are provided to the best of our ability. However, minor variations may occur due to the handcrafted nature of our jewellery.

  • We reserve the right to discontinue any product at any time without prior notice.

3. Pricing and Payment

  • All prices listed on our website are in INR and are inclusive of applicable taxes unless stated otherwise.

  • We reserve the right to adjust prices at any time without prior notice.

  • Payment can be made using the payment methods listed on our website. By providing payment information, you represent and warrant that you are authorized to use the payment method.

  • Orders are only processed after successful payment confirmation.

4. Order Confirmation and Cancellation

  • Once you place an order, you will receive an order confirmation email. This does not guarantee the acceptance of your order.

  • We reserve the right to refuse or cancel any order due to:

    • Payment issues

    • Inaccurate product availability

    • Suspicion of fraudulent activity

  • If your order is canceled, you will be notified, and a full refund will be issued if payment has been processed.

5. Shipping and Delivery

  • We aim to process and ship orders within the estimated timeframe stated on our website. However, delays may occur due to unforeseen circumstances.

  • Shipping fees and delivery times vary based on location and the shipping method selected at checkout.

  • Once the order is shipped, Amistia is not responsible for delays or issues caused by the shipping provider.

  • Risk of loss or damage to the product passes to you upon delivery.

6. Returns and Exchanges

  • We do not accept returns unless the product is damaged or defective upon arrival.

  • To qualify for a replacement or refund due to damage, you must provide:

    • Proof of damage (clear images of the product showing the damage)

    • An unboxing video recorded at the time of opening the package

  • Claims for damaged items must be submitted within 48 hours of delivery.

  • If the claim is approved, we will arrange for a replacement or refund at no extra cost.

  • Return shipping costs for approved claims will be covered by Amistia.

7. Intellectual Property

  • All content on the Amistia website, including text, images, logos, product designs, and graphics, is the property of Amistia and protected by intellectual property laws.

  • You may not reproduce, modify, distribute, or exploit any content from our website without prior written permission.

8. User Conduct

By using our website, you agree not to:

  • Use the site for any unlawful or fraudulent purposes

  • Post or transmit any harmful content, including viruses or malicious code

  • Interfere with the security or proper functioning of the website

9. Privacy

We value your privacy and handle your personal information in accordance with our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your data.

10. Limitation of Liability

  • To the fullest extent permitted by law, Amistia shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our liability is limited to the purchase price of the product in question.

11. Indemnification

You agree to defend, indemnify, and hold harmless Amistia and its affiliates from any claims, damages, losses, or expenses arising from your violation of these terms or misuse of our website.

12. Governing Law and Jurisdiction

  • These Terms and Conditions are governed by and interpreted under the laws of Rajasthan, India.

  • Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Rajasthan.

13. Force Majeure

We are not liable for any failure to fulfill our obligations due to events beyond our reasonable control, including natural disasters, strikes, government actions, or supply chain disruptions.

14. Termination

We reserve the right to terminate or suspend your access to our website or services without prior notice if you violate these terms or engage in harmful behavior.

15. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, you can contact us at:

Email: amistiajewels@gmail.com
Phone: +919928991999

By using our website and purchasing from Amistia, you agree to these Terms and Conditions. Thank you for choosing Amistia.