Return Policy

At Amistia, we are dedicated to providing exceptional quality jewelry that is crafted with care. Each piece is thoroughly inspected before shipping, and our product images and descriptions are accurate to help you make an informed purchase.

We only accept returns in case of damage during transit. To ensure a smooth and hassle-free process:

• Unboxing Video Required – Please record a clear unboxing video while opening your package. This serves as proof in case of any damage and is necessary for processing a return.

• Report Within 24 Hours – If your product arrives damaged, contact our customer support team within 24 hours of delivery with the unboxing video and clear images of the damage.

• Return & Resolution – Once we verify the issue, we will arrange for a return and offer either a replacement or repair of the product based on your preference.

As we do not accept returns or exchanges for any other reason, we encourage you to review the product details carefully before placing your order.

For any concerns or assistance, feel free to reach out to our support team. We’re here to help!